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Best 20 AI Tools for Customer Support cover

Best 20 AI Tools for Customer Support

In the era of digital transformation, businesses are increasingly turning to artificial intelligence (AI) to enhance their customer support. AI tools can automate routine tasks, provide instant customer service, and analyze vast amounts of data to generate valuable insights. This article will explore various types of AI tools that are revolutionizing customer support.



Acobot is an AI chatbot that uses machine learning to engage with customers in natural language. It can answer customer queries, provide product recommendations, and even guide users through the purchasing process. The chatbot learns from past interactions to improve its performance over time. It's an excellent tool for businesses looking to automate their customer service and boost sales.

Adobe Sensei

Adobe Sensei is an AI and machine learning framework that powers intelligent features across all Adobe products. In the realm of customer support, it can analyze customer behavior to predict future actions, automate routine tasks, and provide personalized customer experiences.

Botnation AI

Botnation AI is a chatbot platform that allows businesses to create, launch, and manage chatbots for various purposes, including customer support. It features a user-friendly interface, a wide range of pre-built templates, and advanced analytics tools.


ChatBot provides an intuitive platform for designing, writing, and deploying conversational chatbots. With its drag-and-drop interface, you can create complex conversational scenarios without any coding. It can be integrated with various platforms like Facebook Messenger, Slack, and LiveChat.


ChatShape is an AI-powered tool that helps businesses analyze their chat data. It uses machine learning algorithms to identify trends, patterns, and anomalies in the data, providing valuable insights that can be used to improve customer service.

Customer Support Platforms


Chatbase is an AI-powered customer support platform that offers virtual agents to automate customer interactions. It provides analytics to track agent performance and customer satisfaction, and its machine learning capabilities allow it to improve over time.

Coachvox AI

Coachvox AI is a customer support tool that uses AI to analyze customer feedback and provide actionable insights. It can identify common issues, track customer sentiment, and suggest improvements to enhance customer satisfaction.


Dante is an AI-powered tool that helps businesses automate their customer support. It can handle a wide range of tasks, including answering customer queries, scheduling appointments, and providing personalized product recommendations.


Databerry is a customer support platform that uses AI to provide personalized customer experiences. It can analyze customer behavior to predict future actions, automate routine tasks, and provide personalized customer experiences.


Forethought's Agatha is an AI-powered tool that assists customer support teams by suggesting answers to customer queries, automating routine tasks, and providing insights to improve efficiency.


HelpDesk is an AI-powered ticketing system that automates customer service processes. It can categorize, prioritize, and route tickets to the right agents, and its AI can suggest solutions based on past resolutions.


Hiver is a customer service solution that turns Gmail into a collaborative customer support tool. It uses AI to automate tasks like email categorization and provides analytics to track team performance.


Jetlink is a conversational AI platform that helps businesses automate their customer interactions. It features a powerful AI engine that can understand and respond to customer queries in natural language.


LiveChat is a customer service platform that features a chat widget for websites. It uses AI to automate customer interactions, provide personalized experiences, and analyze chat data for insights.

My AskAI

My AskAI is an AI-powered assistant that can answer customer queries, schedule appointments, and provide personalized recommendations. It learns from past interactions to improve its performance over time.

Norby AI

Norby AI is a marketing automation platform that uses AI to engage with customers across various channels. It can send personalized messages, automate follow-ups, and provide analytics to track performance.


Shulex offers AI-driven ChatGPT tools for Voice of Customer (VOC) analysis, product research, and competitive analysis. It provides accurate and actionable insights from massive data sources, including Amazon's product reviews and BSR data.

Simple Phones

Simple Phones is an AI-powered phone service that enhances customer call experiences. It features a customizable AI voice agent, call routing and notifications, call logging, and a pre-paid system with no commitment.


Tiledesk is a customer service platform that combines live chat, AI-powered chatbots, and unified messaging. It offers a user-friendly interface, customizable chatbot templates, and seamless integrations with popular tools and platforms.

Two Minute Reports

Two Minute Reports is an AI-driven reporting tool that integrates ChatGPT into Google Sheets. It provides automated insights and data-driven decisions within a familiar spreadsheet environment.

In conclusion, AI tools are transforming customer support by automating routine tasks, providing instant customer service, and generating valuable insights from vast amounts of data. By adopting these tools, businesses can enhance their customer support, improve customer satisfaction, and gain a competitive edge in the market.

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