Chatbase
Chatbase helps businesses deploy AI agents trained on their data to automate customer support, resolve queries, and increase conversions. Easy to use, secure, and fully customizable.
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About Chatbase
AI Agents That Improve Customer Experience
Chatbase is an end-to-end platform for creating, managing, and deploying AI-powered support agents. Designed specifically for businesses, Chatbase helps you deliver fast, accurate, and empathetic customer service while reducing operational costs. With powerful integrations and real-time data syncing, it brings intelligent automation to your support workflow.
Trusted by Global Companies
Over 9,000 businesses across 140+ countries—including Siemens, Postman, and PWC—rely on Chatbase to enhance customer support and streamline service delivery. Its agentic architecture combines advanced reasoning with practical utility for real-world business needs.
How Chatbase Works
Step-by-Step Deployment
Build an AI agent using your business data, configure its actions, and embed it on your platform. The agent responds to user queries, performs tasks, and escalates issues when needed. Built-in analytics allow for continuous improvement through insights and feedback.
Real-Time Syncing and Integration
Your agent stays current by syncing with your systems—CRMs, order databases, calendars, and more. This enables instant data retrieval and action, such as checking order statuses or updating user information.
Core Features of Chatbase
Custom AI Agent Creation
Easily build tailored agents using your content and documents. Adjust their tone, behavior, and functionality using natural language prompts and the no-code configuration interface.
Action-Driven Responses
Go beyond answering questions—Chatbase agents can perform operations like updating subscriptions or scheduling meetings directly within your existing systems.
Intelligent Routing and Escalation
Chatbase agents know when to pass complex or sensitive issues to human agents. Set rules or let AI decide based on intent, urgency, or confidence.
Advanced Capabilities for Teams
Model Comparison
Test different AI models to find the best fit for your use case. Optimize agent responses and improve customer satisfaction through model A/B testing.
Multilingual and On-Brand Support
Support users in 80+ languages with real-time translation, while keeping your brand tone consistent across all customer interactions.
Reporting and Insights
Track agent performance with detailed analytics. Measure key metrics like resolution rate, satisfaction, and common queries to continuously refine agent behavior.
Enterprise-Ready Integrations
Works with Your Stack
Connect Chatbase with tools like Slack, Zendesk, Stripe, Notion, Salesforce, Zapier, Calendly, and more. You can also use APIs and webhooks for deeper system integrations.
Secure and Compliant
Chatbase is SOC 2 Type II and GDPR compliant. Your customer data stays private—only accessible to your chatbot, never used for external model training.
Benefits of Using Chatbase
Consistent, 24/7 Customer Support
Offer instant help, anytime. Your AI agent never sleeps, giving customers consistent and reliable service around the clock.
Reduced Support Load
Let AI handle repetitive and routine queries, freeing up human agents to focus on high-value interactions.
Improved Customer Retention
By resolving issues faster and more effectively, Chatbase helps improve user satisfaction and long-term loyalty.