Tiledesk

About Tiledesk

Intelligent Automation for Business Operations

Tiledesk is a no-code AI automation platform that empowers businesses to create fully customized AI agents for both customer support and internal workflows. Designed for scalability, Tiledesk enhances engagement, reduces manual tasks, and improves response times across industries.

Trusted Across Industries

From eCommerce and healthcare to finance and education, Tiledesk AI agents are tailored to industry-specific needs. Whether it’s answering customer queries or supporting employee tasks, Tiledesk helps organizations streamline operations and reduce costs.

How Tiledesk Works

Build AI Agents Without Code

With the Visual AI Builder, anyone can create AI-powered workflows using an intuitive drag-and-drop interface. Choose from pre-built components or build custom logic from scratch—no technical skills required.

Train Agents With Your Data

AI agents can be trained on your existing content, including knowledge bases, FAQs, and internal documentation. This ensures accurate responses and enables your support team to focus on more complex issues.

Deploy Across Channels

Tiledesk integrates seamlessly with popular messaging platforms like WhatsApp, Facebook Messenger, and web live chat. Provide 24/7 support and consistent messaging wherever your customers are.

Key Features

AI Agents & Knowledge Base Integration

Combine AI agents with your knowledge base to handle repetitive inquiries, provide real-time answers, and improve resolution speed.

• Deliver instant, consistent responses
• Reduce ticket volume and wait times
• Free up human agents for high-value tasks

Visual AI Builder

Create powerful workflows without writing code.

• Use drag-and-drop components
• Customize logic and responses
• Accelerate deployment with reusable templates

Seamless Escalation to Human Support

Not every query can be solved with automation. Tiledesk bridges the gap with smooth transitions from AI to human agents, ensuring complex issues get resolved quickly and efficiently.

On-Premise and Cloud Deployment

Choose the hosting option that fits your needs. Tiledesk supports on-premise deployment with open-core flexibility, offering full control over data privacy and security.

Enterprise-Grade Integrations

Tiledesk connects with your existing tech stack, including CRMs, VoIP systems, and live agent platforms. Single Sign-On (SSO) and robust APIs support secure and scalable enterprise use.

Benefits for Teams and Organizations

Boost Efficiency and Reduce Costs

Tiledesk AI agents handle a high volume of repetitive requests, resulting in:

• 40% faster average response times
• 70% reduction in support ticket volume
• 35% increase in team productivity

Improve Customer Experience

Provide 24/7 support, personalized responses, and faster resolutions. Tiledesk’s intelligent AI agents help increase engagement, drive conversions, and improve satisfaction.

Serve Multiple Industries

Whether you’re in telecom, tourism, manufacturing, or education, Tiledesk has specialized solutions ready to deploy. AI agents are optimized for industry-specific tasks, from lead generation to appointment scheduling.

Community and Ecosystem

Open Source Community

Tiledesk fosters innovation through its active open-source community. Share, customize, and deploy chatbot templates from fellow developers and businesses.

Partner Program

Join the Tiledesk partner network to co-develop AI solutions, support clients, and expand your service offerings.

Learning Resources

Access tutorials, video guides, GitHub contributions, and product documentation to deepen your knowledge and enhance your implementation.

Start Using Tiledesk

• 14-Day Free Trial
• No Credit Card Required
• Cancel Anytime

Explore how AI agents can revolutionize your support systems and internal workflows. Whether you’re a startup or an enterprise, Tiledesk provides the tools to automate, integrate, and scale your business operations.