Kommunicate

About Kommunicate

What Is Kommunicate?

Kommunicate is an AI-powered customer support automation platform designed for businesses looking to scale their service operations. It enables companies to automate repetitive customer queries, integrate seamlessly with CRMs, and deliver round-the-clock support across multiple channels. Built for enterprises, Kommunicate combines generative AI with live chat to offer both efficiency and empathy.

Who Uses Kommunicate?

Kommunicate is trusted by global enterprises in industries like telecom, fintech, healthcare, education, and transportation. Whether you're a startup or a large enterprise, Kommunicate helps you reduce operational costs, speed up resolution time, and enhance customer satisfaction with intelligent automation.

How Kommunicate Works

Seamless Tech Stack Integration

Kommunicate integrates easily with leading AI models like OpenAI, Dialogflow, Gemini, Anthropic, IBM Watson, and Amazon Lex. It fits naturally into your existing CRM and helpdesk systems such as Salesforce, Freshworks, Zendesk, and Pipedrive. These integrations allow businesses to maintain their current workflows while automating key support tasks through a customizable chatbot widget.

No-Code AI Chatbot Builder

The platform includes a no-code chatbot builder that lets teams create and deploy bots without technical expertise. You can train bots on your existing support content, making it easy to generate accurate responses and automate frequently asked questions. With plug-and-play features, deployment is fast and frictionless.

Features of the Kommunicate Platform

Multilingual and Omnichannel Support

Kommunicate supports over 100 languages, allowing businesses to offer personalized service in the customer’s preferred language. Its chatbot widget works across websites, mobile apps, and popular messaging platforms like WhatsApp, Telegram, and Viber. This omnichannel approach ensures that support is always available—anytime, anywhere.

Smooth Human-Agent Handoff

While Kommunicate’s AI handles routine tasks, more complex queries can be handed off to live agents. The platform collects essential context before transferring, ensuring a smooth and human-like experience. This balance between automation and empathy keeps customers satisfied and engaged.

Benefits for Enterprises

Faster and Smarter Customer Service

Kommunicate helps companies improve first response time by up to 99% and reduce resolution time by 90%. This leads to a 50% decrease in the cost per ticket and significant gains in customer retention and satisfaction. The platform offers real-time analytics and insights, empowering teams to continuously improve their support operations.

Security and Compliance

Designed with enterprise-grade security, Kommunicate complies with major standards like GDPR, HIPAA, SOC 2, and ISO 27001. Businesses can also choose where their data is stored, giving them full control over data privacy and compliance requirements.

Industry Use Cases

Telecom and Mobile Services

Telecom providers use Kommunicate to automate tasks like data renewals, account resets, and plan inquiries. This results in increased agent productivity and reduced workload through automation.

Fintech and Financial Services

Financial platforms rely on Kommunicate to provide 24/7 customer assistance for tasks like tax filing and policy management. The chatbot saves thousands of agent hours monthly by handling repetitive support queries.

Transportation and Mobility