Collab

About Collab

A Future-Ready Contact Center Solution

Collab provides cloud-based contact center software designed to improve customer service through intelligent automation, seamless human interaction, and real-time insights. With over two decades of experience, Collab supports businesses across the globe in transforming the way they connect with customers.

Built for Global Teams

Trusted by over 600 customers in 40+ countries and supported by 120 engineers and 300+ certified consultants, Collab's OneContact Suite empowers enterprises to streamline customer engagement and elevate support experiences.

OneContact Suite Overview

Connect Across Channels

With OneContact Agent, Collab offers a fully omnichannel platform that unifies interactions across voice, email, chat, social media, video, and SMS. Customers can reach support through their preferred channel, while agents manage all interactions in one place.

AI and Automation to Scale Support

Collab integrates artificial intelligence to help contact centers respond faster, personalize experiences, and automate common inquiries. AI supports agents with intelligent routing, real-time suggestions, and automated knowledge delivery to improve first-contact resolution rates.

Key Features and Capabilities

Personalized Experiences Across Every Touchpoint

Collab ensures each customer interaction is consistent and tailored to their preferences and history. With integrated CRM systems, agents have the full context to provide personalized support.

Empower Agents with the Right Tools

OneContact equips agents with intuitive interfaces, guided workflows, and AI support tools to improve their efficiency and reduce handling times.

Turn Conversations into Insights

Collab’s platform includes built-in analytics that transform communication data into actionable business intelligence. Monitor key KPIs, track performance in real-time, and improve decision-making with custom dashboards.

Rapid Deployment and Global Support

From initial setup to scaling across regions, Collab offers implementation support and consultancy. Its cloud-native architecture allows companies to launch a contact center quickly and cost-effectively.

Use Cases

Customer Service & Support

Handle high volumes of inbound support tickets while maintaining a human touch. Reduce wait times and resolve issues effectively with multichannel coordination.

Sales Engagement

Follow up with leads using integrated voice, messaging, and email tools. Equip sales agents with scripts, campaign history, and next-best-action insights.

Internal Service Desk

Support HR, IT, or internal teams with a centralized communication platform that enhances transparency and ensures employee needs are addressed swiftly.

Recent Innovations

KYRA — Smart Knowledge Base

KYRA, Collab's intelligent knowledge assistant, helps agents find relevant information instantly during customer interactions, reducing lookup time and improving service quality.

AI Cost Management Tools

Collab now includes analytics that help businesses assess the cost and impact of implementing AI in their contact center operations, offering transparency in ROI analysis.

Why Choose Collab?

• Omnichannel engagement across all digital and voice channels
• AI-enhanced interactions and smart routing to reduce workload
• Seamless CRM and data integration for full customer visibility
• Customizable analytics dashboards to guide strategy and operations
• Proven global experience with scalable support for enterprises of any size