Level AI
Level AI helps contact centers scale with real-time customer insights, 100% auto QA, and agent coaching tools—powered by secure, enterprise-grade generative AI.
About Level AI
Transforming Customer Experience Through Generative AI
Level AI is an end-to-end contact center platform built to elevate customer experience, boost agent performance, and automate quality assurance using generative AI. Designed for service-driven teams, it delivers actionable insights from every conversation—across voice, chat, and email.
Built from the Ground Up for Enterprise CX Teams
Trusted by leading companies in finance, healthcare, retail, and insurance, Level AI combines real-time analytics with secure, no-compromise AI architecture to help businesses improve customer satisfaction while reducing operational costs.
AI for Quality Assurance & Performance
100% Auto QA for Every Interaction
Level AI automates quality assurance with near-perfect accuracy. It scores 100% of interactions against your custom scorecard, removing bias and manual effort while surfacing improvement opportunities instantly.
Transparent Feedback and Coaching
Turn every call into a coaching moment. Level AI generates personalized coaching plans, evidence-based feedback, and tracks agent performance in real time to support continuous improvement.
Real-Time Customer Intelligence
Understand Sentiment, Trends, and Feedback
Get deeper insights into customer needs and behaviors with AI that analyzes every conversation. Detect anomalies, track emerging trends, and capture the real voice of the customer—automatically.
Business Insights from Contact Center Data
Go beyond QA with out-of-the-box business analytics. Level AI uncovers product feedback, conversion blockers, and process gaps to drive strategic decisions across your organization.
Empowering Contact Center Teams
Augment Agent Performance with AI
Level AI reduces onboarding time by 50% and helps agents respond faster and smarter with real-time AI guidance, GPT-driven knowledge surfacing, and screen recording for better context.
Scalable Coaching and Training
The platform streamlines agent coaching with automated feedback loops, progress tracking, and transparent performance reporting. This creates a culture of continuous improvement and accountability.
Security, Customization, and Compliance
Enterprise-Grade Data Security
Level AI is built for regulated industries, offering GDPR, HIPAA, and SOC 2 compliance. With advanced redaction, access control, and encryption, your customer data is always protected.
Fully Customizable AI Models
Tailor the platform to your organization’s needs. From QA frameworks to sentiment models, Level AI is flexible enough to adapt to unique industry, team, or compliance requirements.
Proven Impact and Business Value
Quantifiable Results
Level AI users have reported:
- 25% increase in CSAT
- 45% increase in agent satisfaction
- 90% reduction in QA workload
- $30M+ in savings through process improvement and compliance
Recognized by Analysts
Named a Gartner Cool Vendor, Level AI continues to lead the industry in customer intelligence, service automation, and next-gen QA innovation.