Brainfish
Brainfish uses ambient AI to reduce support tickets, automate documentation, and guide users in real time. Improve self-service, onboard faster, and scale support with ease.
About Brainfish
Ambient AI for Effortless Customer Support
Brainfish is a new generation of AI support agents that proactively assist users as they navigate your product. By observing behavior through computer vision, Brainfish provides contextual, real-time guidance—automating help, reducing friction, and empowering users to succeed without ever needing to submit a support ticket.
Built for Scale, Performance, and Ease
With no-code setup and seamless integration into your product, Brainfish works quietly in the background to deliver relevant support and create evolving documentation. It's the intelligent layer between your product and your support team.
Core Features of Brainfish
Self-Generating Help Docs
Manual documentation becomes a thing of the past. Brainfish automatically creates and updates product documentation based on how users interact with your software. It learns what features they use, where they get stuck, and what information they need most—keeping your help content accurate and up to date.
Multimodal Answer Engine
When users ask questions, Brainfish provides precise, contextual responses by referencing real-time product interactions and system data. This helps resolve issues before they escalate to human agents, improving efficiency and user satisfaction.
End-to-End Automation
Brainfish doesn't just explain how to complete tasks—it performs them. Through direct integrations with your APIs, CRM, or third-party tools, users can get things done without leaving the conversation window.
Continuous Learning with Ambient Intelligence
Always Evolving
Brainfish constantly observes how customers interact with your product. It updates its internal product map, tracks feature usage, and adapts its responses over time. As your product evolves, so does Brainfish—no retraining or reconfiguring required.
Contextual Guidance When It Matters
Unlike chatbots or static knowledge bases, Brainfish understands what users are doing in real time. It provides timely, contextual help that feels like a built-in product expert guiding the experience.
Integrations and Deployment
Easy Setup in Minutes
Add Brainfish to your product or website with a single code snippet. Once installed, it begins learning immediately—no manual training or configuration required.
Works With Your Stack
Brainfish integrates with popular platforms and tools like:
- Zendesk
- Intercom
- HubSpot
- Shopify
- Salesforce
- Notion
- Freshworks
- BigCommerce
- Magento
- Help Scout
APIs and custom integrations are also available for full flexibility.
Key Use Cases
Reduce Customer Effort
Help users find answers instantly without waiting for support. Brainfish delivers assistance based on behavior and context, reducing frustration and improving product usability.
Automate L1 and L2 Support
Automate repetitive questions and tasks using Brainfish’s AI engine. Support teams can focus on higher-value interactions while Brainfish handles the rest.
Improve Onboarding and Retention
Guide users through setup, training, and product adoption with proactive support that boosts engagement and decreases churn.
Understand User Behavior
Use Brainfish Themes to discover patterns in customer behavior, identify friction points, and prioritize updates based on real-world usage.
Security and Privacy
Enterprise-Ready Infrastructure
Brainfish is SOC 2 Type II and ISO 27001 certified, with GDPR compliance, end-to-end encryption, and global data residency options. Role-based access control and regular security audits ensure complete peace of mind.
Trusted by Leading Teams
Real Results Across Industries
Companies like Smokeball, CareMaster, and Madpaws use Brainfish to streamline onboarding, reduce tickets, and deliver proactive, AI-powered support at scale. Self-service rates of up to 83% and hours saved per agent make Brainfish a compelling tool for modern customer success teams.