Gleap

About Gleap

AI Customer Support That Feels Human

Gleap is a customer support platform designed to supercharge user interactions through Kai, its intelligent, human-like AI assistant. Powered by advanced language models like ChatGPT and Claude, Kai automates over 50% of customer inquiries, providing fast, context-aware responses with a natural tone—24/7.

Built for Scaling Support Effortlessly

Whether you're supporting a startup or a global app, Gleap allows you to scale your support without scaling your team. Kai acts as your AI-first line of support, backed by seamless handovers to human agents when needed.

Meet Kai — Your AI Support Agent

Instantly Resolves Inquiries

Kai reads and responds to customer questions by referencing your help center, website content, FAQs, feature request data, and APIs. It provides immediate support that mirrors human-like understanding, tone, and flow.

Powered by Multiple AI Models

Choose the AI engine that fits your needs. Kai supports advanced models like ChatGPT (GPT-4), Claude 3.5 Sonnet, DeepSeek, and others—making it adaptable to your brand and tone of voice.

How Gleap Works

Easy, No-Code Setup

Kai is ready to use within minutes—no developer needed. Just connect your knowledge sources, and the AI begins assisting users automatically. It learns from your help center, documentation, and support content to answer questions accurately.

API-Driven AI Actions

Kai goes beyond answering questions. With API integrations, it can take actions like retrieving orders, updating user preferences, or canceling subscriptions—all triggered by natural language requests from users.

Human Handoff When Needed

Not every question has a one-click answer. For complex issues, Kai can seamlessly transfer conversations to your live support team, ensuring the customer experience remains smooth and uninterrupted.

Key Features

Fully Automated Support

Kai handles full conversations autonomously, resolving the majority of inquiries without human involvement.

Instant Support, Zero Wait

With AI-powered responses, users receive help in real-time—no queues or delays.

Seamless App and Website Integration

Whether you’re building a web or mobile app, Gleap integrates natively for real-time feedback and support.

Actionable Insights & Feedback

In addition to AI chat, Gleap also supports bug reporting, in-app feedback, and analytics—providing product teams with the context they need to fix issues fast.

Benefits for Your Business

Reduce Support Volume

By handling the first line of support, Kai cuts down the workload for your human agents, allowing them to focus on more complex issues.

Save Time & Resources

Automated support reduces the need for large support teams while delivering consistent, high-quality customer interactions.

Improve User Satisfaction

Fast, human-like responses and a frustration-free experience help you maintain higher customer satisfaction scores and loyalty.

Scale with Confidence

As your customer base grows, Kai scales with you—no added cost of hiring or training new agents.

Who Uses Gleap?

SaaS Companies

Automate support and bug reporting across platforms with minimal effort.

Agencies & Developers

Quickly resolve client issues, track bugs, and improve customer communication in every project.

Product Managers

Receive detailed user feedback and support data to drive roadmap decisions and feature improvements.

Why Teams Are Switching to Gleap

• Faster setup than Intercom, Zendesk, or HubSpot
• Advanced AI models with human-like accuracy
• In-app bug reporting for mobile and web apps
• Cost-effective plans that scale with your needs