Knowmax
Knowmax helps CX teams deliver faster, mistake-proof customer service with AI-driven knowledge management, decision trees, visual guides, and self-service solutions.
About Knowmax
The AI Knowledge Platform for Exceptional Customer Experience
Knowmax is a purpose-built knowledge management platform designed to empower customer support and service teams. By unifying organizational knowledge into a single, accessible platform, Knowmax enables contextual, consistent, and error-free resolutions across every support channel.
Trusted by Enterprises Across Industries
From telecom and banking to ecommerce and healthcare, companies use Knowmax to enhance CX, reduce handling times, and boost agent productivity. The platform supports contact centers, remote teams, field agents, and self-service users with reliable and actionable knowledge.
Centralized Knowledge Management
One Unified Source of Truth
Knowmax eliminates siloed knowledge and provides a searchable, centralized platform that feels like using a powerful internal search engine. Agents and customers can access the right information instantly, reducing time-to-resolution and improving satisfaction.
Seamless Content Migration
Knowmax’s AI-powered content migration engine ensures a smooth transition from legacy systems. Through structured audits, automated migration, and ongoing quality checks, the platform preserves and optimizes your existing knowledge assets.
AI-Driven Decision Trees and SOP Automation
Cognitive Decision Trees for Complex Processes
Turn static SOPs and FAQs into interactive decision trees with step-by-step guidance. These no-code workflows reduce errors, improve response accuracy, and can be integrated into CRM tools to personalize customer interactions.
Personalized Support at Scale
By guiding agents through each scenario with real-time prompts, decision trees enable consistent service delivery. The system adapts to specific products, customers, and queries for personalized outcomes across all touchpoints.
Visual Guides and Self-Service Tools
Replace PDFs with Visual How-To Content
Ditch long manuals in favor of interactive picture guides and short videos. These assets help agents and customers quickly understand processes without needing detailed technical explanations.
Build and Share Self-Help Resources
Create omnichannel self-service content from your existing knowledge base. Distribute guides across websites, apps, and support channels to reduce agent workload while empowering customers to solve their own issues.
Enhanced Agent Training and Support
Training Made Faster and More Effective
Train new agents faster with visual SOPs, decision trees, and a searchable knowledge base they can access anytime. The platform also supports quizzes and assessments to reinforce learning and track progress.
Simultaneous Chat Management
Using Knowmax’s Chrome extension, agents can manage multiple chat windows while tracking user data from your CRM, helping improve multitasking efficiency and support coverage.
Security, Integrations, and Scalability
Enterprise-Grade Security
Knowmax is GDPR, SOC, and ISO certified, ensuring your knowledge and customer data are handled with the highest levels of security and compliance.
Integrates with the Tools You Already Use
With APIs and plug-ins for systems like Salesforce, Zendesk, Freshdesk, Genesys, SAP, and more, Knowmax fits seamlessly into your tech stack, helping your team adopt it without disruption.
Proven Impact on Customer Service
Measurable Results for Support Teams
Organizations using Knowmax have reported:
- 80% faster access to accurate answers
- 30% increase in customer satisfaction (C-SAT)
- 60% of queries handled through self-service
- 40% reduction in onboarding time for new agents
Scalable Across Industries
Whether you're in telecom, insurance, BPO, or healthcare, Knowmax delivers results by improving operational efficiency and enhancing every customer interaction.
