Yuma

About Yuma

What Yuma Offers

Yuma delivers advanced AI agents designed to automate customer service for e-commerce businesses. It helps brands handle inquiries faster, more accurately, and at a lower cost, offering 24/7 multilingual support across multiple channels.

The Mission Behind Yuma

Yuma was created to help businesses scale customer support without constant hiring. By combining automation with personalized brand communication, Yuma aims to provide efficient, human-like customer service that drives satisfaction and loyalty.

How Yuma Works

Поддержка клиентов на основе искусственного интеллекта

Yuma’s AI agents autonomously manage customer queries across email, chat, WhatsApp, social media, and review platforms. The system understands customer intent and responds in your brand’s voice, reducing the need for human intervention.

Simple Setup and Integration

Yuma integrates seamlessly with popular platforms like Shopify, Gorgias, Zendesk, and Kustomer. Businesses can onboard and start automating tickets within days, not weeks, achieving quicker returns on investment.

Key Features of Yuma

Ticket Automation

Yuma automates up to 49% of customer service tickets within the first two months, handling inquiries about orders, subscriptions, returns, shipping, and more, without sacrificing response quality.

AI-Powered Knowledge Application

Using a pre-trained library tailored to e-commerce, Yuma’s AI quickly identifies customer needs and executes the appropriate actions, ensuring timely and relevant responses.

Brand-Tone Responses

Yuma infuses replies with your brand’s personality, making automated interactions feel natural and customer-centric, rather than robotic.

Additional Capabilities of Yuma

Autonomous Processes and Actions

Beyond messaging, Yuma can autonomously edit orders, pause subscriptions, and process customer requests, minimizing manual work and speeding up issue resolution.

Agent Productivity Tools

When automation isn't suitable, Yuma provides agents with tools to draft grammatically correct, empathetic responses quickly, helping reduce average handling and reply times.

Why Choose Yuma

Significant Cost Reduction

By autonomously managing customer interactions, Yuma allows businesses to cut operational costs without compromising service quality, making scaling effortless.

Evident Performance Improvements

Yuma clients consistently report faster first-response times, higher customer satisfaction scores (CSAT), and notable ROI within the first year of deployment.

Yuma’s Impact on E-commerce Brands

Proven Success Across Industries

Brands such as MFI Medical, Clove, Evolve Skateboards, and ASRV have achieved remarkable improvements in automation rates, customer response times, and customer retention using Yuma.

Support Throughout the Customer Journey

Yuma supports businesses at every stage, from pre-sales questions to post-sales troubleshooting and loyalty program management, ensuring a consistent customer experience.