Hiver

About Winter

Hiver is an AI-powered customer service platform designed for teams using Google Workspace. It centralizes all customer interactions—email, live chat, voice, and WhatsApp—within Gmail, making it easy to manage conversations and deliver exceptional support without switching tabs.

Built with simplicity in mind, Hiver helps customer service, finance, and IT teams work more efficiently by automating workflows and improving visibility across channels. Whether you’re a startup or a growing enterprise, Hiver provides the tools to scale support operations while staying human-first.

How Hiver Works

Seamless Integration with Gmail

Hiver operates within your existing Gmail interface, so your team can get started instantly. No need to learn a new platform—your team will manage group emails like help@ or info@ directly from their inbox.

Omnichannel Support

Unify communication across email, chat, phone, and WhatsApp. Hiver gives your team a complete view of every customer interaction, ensuring fast, consistent service on every channel.

Features That Set Hiver Apart

AI-Powered Customer Service

Hiver uses AI to help teams prioritize emails, automate repetitive tasks, and draft replies. Smart workflows route queries to the right people, and AI suggestions help agents respond faster with contextual answers.

Shared Inboxes for Teams

Convert Gmail into a powerful shared inbox for support, finance, or IT teams. Collaborate seamlessly on customer emails without forwarding or missing messages.

SLA Management and Analytics

Set service-level agreements, monitor performance, and track metrics such as resolution time, first response time, and team productivity. Hiver provides clear dashboards so teams can continuously improve.

Use Cases Across Teams

Customer Service

Engage with customers through multiple channels from a single dashboard. Automate email assignments, measure customer satisfaction, and reduce response times.

Finance

Handle vendor queries, internal requests, and invoices with organized email workflows and audit trails—ideal for finance teams managing multiple stakeholders.

IT Support

Track and resolve internal IT issues efficiently. Assign tickets, prioritize problems, and get a complete view of issue history—all from Gmail.

Why Businesses Choose Hiver

Familiar Interface

Teams don’t need to learn new software. Hiver works inside Gmail, so onboarding is simple and fast.

24/7 Support on All Plans

No matter your plan, Hiver offers round-the-clock support and hands-on onboarding to help you hit the ground running.

Enterprise-Grade Security

Hiver is compliant with GDPR, ISO 27001, SOC 2 Type II, HIPAA, and CCPA standards, making it a safe choice for organizations of any size.

Results You Can Expect

• 50% decrease in email resolution time
• 250% boost in support efficiency
• 100% SLA success rate
• 2x improvement in team productivity

Getting Started with Hiver

Hiver offers a free plan with unlimited users, making it easy for teams to try without any commitment. No credit card is required. Whether you’re supporting customers, managing internal queries, or streamlining finance operations, Hiver adapts to your needs.