Front

About Front

Built for Modern Customer Support Teams

Front is the all-in-one platform that brings together every communication channel into a collaborative workspace. Designed to help teams deliver faster, smarter, and more personal support, Front combines AI assistance, shared inboxes, and real-time collaboration to transform customer service.

One Inbox, All Your Channels

Whether your team handles email, SMS, live chat, social media, or voice—Front merges all customer conversations into a single place. With built-in ticketing, automation, and analytics, your team can resolve issues quicker and maintain high service quality at scale.

Core Features and Tools

Omnichannel Communication

Front allows support teams to manage email, live chat, SMS, voice, WhatsApp, and social media messages from one inbox—ensuring no conversation is missed and customer history is always available.

AI-Powered Support

Using Front Intelligence, your team benefits from AI-suggested replies, 24/7 chatbots, auto-responses, and smart ticket routing. AI also helps reduce email volume and improve first-response time.

Ticketing and Workflows

Easily track customer requests with an intuitive ticketing system. Automate repetitive workflows to maintain efficiency and ensure complex requests are assigned and followed through.

Knowledge Base

Equip both your agents and customers with access to structured, searchable knowledge bases. Reduce inbound support volume by guiding customers to answers through AI-driven help widgets.

Real-Time Collaboration

Internal collaboration is streamlined with shared inboxes, comment threads, and assignments. Teams work together efficiently without duplicating effort, no matter the communication channel.

Front for Teams & Industries

Tailored Use Cases

Front adapts to a variety of team functions:

• Customer Support — Resolve issues quickly with AI-assisted replies
• Operations — Centralize internal and client communications
• Account Management — Collaborate across teams to deliver premium service
• Inbound Sales — Convert leads with fast, helpful replies
• Customer Success — Strengthen long-term relationships with proactive engagement

Industry Applications

From logistics and financial services to SaaS and manufacturing, Front is used by thousands of companies to support customers more effectively while lowering operational costs.

Benefits of Using Front

Better Efficiency

Teams using Front see up to a 428% ROI, with significant reductions in response times and email volume.

Seamless Onboarding

Users report up to 8x faster training and improved productivity when switching from legacy tools like Zendesk or Freshdesk.

Scalable Support

Whether you're a startup or an enterprise, Front’s modular setup and integrations with CRM, project management, and data tools allow for easy scaling.

Why Businesses Choose Front

Thousands of companies—from GoDaddy to ClickUp—trust Front to power customer communications. With best-in-class usability, AI automation, and support analytics, Front is redefining how teams interact with customers.