Aide
Automate customer service with Aide. Use AI to classify tickets, generate accurate replies, and build bots that handle repetitive support issues. Integrates with Zendesk, Shopify, Salesforce & more.
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About Aide
What Aide Offers
Aide is an AI-powered customer support automation platform that leverages large language models (LLMs) to analyze, classify, and resolve support tickets with near-human accuracy. It helps businesses streamline workflows, reduce agent workload, and deliver faster, more consistent customer service across email and chat.
Who It's For
Aide is designed for support teams in ecommerce, SaaS, financial services, education, and other service-oriented industries. Whether you're scaling a growing help desk or optimizing a high-volume support operation, Aide equips your team with intelligent automation and actionable insights.
Intelligent Ticket Management
Automated Topic Detection
Every incoming support request is automatically analyzed and tagged by topic. This enables faster routing, better reporting, and immediate visibility into what customers are asking.
Smart Suggestions for Agents
Aide surfaces contextually relevant help articles, SOPs, and suggested replies as soon as a ticket is received. Agents get guidance tailored to each case, reducing response time and improving accuracy.
Workflow Automation
Automation Blueprint from Historical Data
Aide reviews past conversations to identify the most common and automatable support issues. It then creates a blueprint prioritizing tasks that will yield the most time and cost savings when automated.
Conditional Macros and Workflows
Support workflows can be triggered by customer data, ticket tags, or issue type. Aide automates routing, tagging, and updates across platforms, helping teams eliminate repetitive manual work.
Chatbot Capabilities
Train Bots with Your Knowledge Base
Aide bots are trained using past support tickets, FAQs, and documentation. They provide instant, accurate responses to common queries and escalate complex issues when needed.
API-Enabled Context Retrieval
Bots can retrieve real-time customer context using API calls—such as order status or account details—allowing them to personalize responses and resolve issues more effectively.
Safe Escalation to Human Agents
When a bot encounter reaches complexity, it intelligently hands off the conversation to a live agent with full context, ensuring a smooth experience for the customer.
Reporting and Insights
Topic Trends and Pain Points
Aide continuously analyzes conversations to highlight rising support issues and customer pain points. This helps product and operations teams make data-informed decisions.
Performance Monitoring
Track category volumes and workflow effectiveness over time to measure the impact of automation and support process improvements.
Use Cases for Aide
Email and Chat Automation
Automatically classify, triage, and respond to common customer service tickets in both email and chat environments, with full integration into your help desk tools.
Agent Enablement
Use Aide to onboard and assist agents by providing SOPs, ticket insights, and response recommendations—all within their workspace.
Help Center Bots
Deploy fully trained bots on your website or help center to deflect routine inquiries and reduce ticket volume.
Why Teams Choose Aide
- 99% response accuracy using GPT-based AI
- Faster resolution with automated replies and smart workflows
- Improved insights from structured topic analysis
- Secure and compliant with SOC 2, GDPR, and HIPAA standards
- Seamless integrations with Zendesk, Front, Shopify, Salesforce, and more