LivePerson
LivePerson powers connected customer experiences with conversational AI. Automate messaging, voice, and commerce across channels while improving satisfaction and reducing costs.
About LivePerson
Enterprise Conversational AI for Seamless Customer Experiences
LivePerson is a leading AI-powered platform that helps global enterprises transform customer engagement through automated messaging, voice integration, and conversational commerce. The platform enables brands to reduce operational costs, improve customer satisfaction, and increase conversions—while delivering personalized, omnichannel experiences at scale.
Built for the Future of Customer Experience
With LivePerson, businesses can orchestrate human agents, AI agents, and bots through a single platform that integrates with existing systems and communication channels. From contact centers to commerce, LivePerson supports digital transformation with measurable business outcomes.
Conversational Cloud and AI Automation
Unified Messaging Across Channels
LivePerson’s Conversational Cloud unites digital communication—SMS, WhatsApp, in-app messaging, social media, and more—under one platform. Engage customers where they are, without losing context or efficiency.
Voice + Messaging Integration
Bring voice into your digital strategy. LivePerson blends voice and messaging using advanced speech recognition and natural language understanding (NLU), ensuring seamless, intelligent conversations across mediums.
AI-Powered Automation at Scale
Automate up to 90% of customer interactions using generative AI and natural language processing. From resolving service inquiries to driving sales, LivePerson boosts agent productivity and customer satisfaction.
Conversational Commerce and Personalization
Turn Conversations into Conversions
LivePerson enables personalized product recommendations, cart recovery, order tracking, and more within messaging channels—so customers can shop, pay, and receive support without ever leaving the chat.
Business Logic Built into AI
Every conversation is driven by business-specific logic and data, ensuring accurate, on-brand interactions that help customers reach goals faster and with fewer friction points.
Real-Time Analytics and Customer Intelligence
Unlock Insights from Every Conversation
LivePerson captures and analyzes conversational data to reveal trends, sentiment, and intent. This provides a 360-degree view of your customers and helps optimize every stage of the journey.
Actionable Intelligence for CX Teams
Measure performance in real time and identify areas for improvement using customizable dashboards. LivePerson’s analytics tools support faster decision-making across marketing, sales, and support teams.
Results That Matter
Proven Business Impact
Enterprises using LivePerson have seen:
- 30% reduction in operating costs
- 90% automation rate
- 25% increase in customer satisfaction
- 10x higher conversion rates
- 50% drop in agent attrition
Scalable Across Industries
LivePerson is trusted by leaders in retail, healthcare, travel, telecom, financial services, and automotive. Whether for B2C or B2B use cases, the platform delivers across service, sales, and support needs.
Enterprise-Ready and Secure
Built for Scale and Compliance
LivePerson is fully enterprise-ready, offering robust integrations, global scalability, and compliance with GDPR, HIPAA, and other industry regulations. It supports secure data exchange across platforms and teams.
Rapid Deployment, Long-Term Value
With fast implementation and proven ROI, LivePerson enables organizations to accelerate digital transformation without disrupting core operations.
