Knowmax

Sobre a Knowmax

A plataforma de conhecimento de IA para uma experiência excepcional do cliente

A Knowmax é uma plataforma de gestão do conhecimento desenvolvida especificamente para capacitar as equipes de suporte e atendimento ao cliente. Ao unificar o conhecimento organizacional em uma plataforma única e acessível, a Knowmax permite resoluções contextuais, consistentes e sem erros em todos os canais de suporte.

Trusted by Enterprises Across Industries

From telecom and banking to ecommerce and healthcare, companies use Knowmax to enhance CX, reduce handling times, and boost agent productivity. The platform supports contact centers, remote teams, field agents, and self-service users with reliable and actionable knowledge.

Centralized Knowledge Management

One Unified Source of Truth

Knowmax eliminates siloed knowledge and provides a searchable, centralized platform that feels like using a powerful internal search engine. Agents and customers can access the right information instantly, reducing time-to-resolution and improving satisfaction.

Seamless Content Migration

Knowmax’s AI-powered content migration engine ensures a smooth transition from legacy systems. Through structured audits, automated migration, and ongoing quality checks, the platform preserves and optimizes your existing knowledge assets.

AI-Driven Decision Trees and SOP Automation

Cognitive Decision Trees for Complex Processes

Transforme POPs e FAQs estáticos em árvores de decisão interativas com orientações passo a passo. Esses fluxos de trabalho sem código reduzem erros, melhoram a precisão das respostas e podem ser integrados a ferramentas de CRM para personalizar as interações com os clientes.

Suporte personalizado em escala

Ao orientar os agentes em cada cenário com avisos em tempo real, as árvores de decisão permitem uma prestação de serviço consistente. O sistema se adapta a produtos, clientes e consultas específicos para resultados personalizados em todos os pontos de contato.

Visual Guides and Self-Service Tools

Replace PDFs with Visual How-To Content

Ditch long manuals in favor of interactive picture guides and short videos. These assets help agents and customers quickly understand processes without needing detailed technical explanations.

Crie e compartilhe recursos de autoajuda

Create omnichannel self-service content from your existing knowledge base. Distribute guides across websites, apps, and support channels to reduce agent workload while empowering customers to solve their own issues.

Enhanced Agent Training and Support

Treinamento mais rápido e eficaz

Train new agents faster with visual SOPs, decision trees, and a searchable knowledge base they can access anytime. The platform also supports quizzes and assessments to reinforce learning and track progress.

Gerenciamento de bate-papo simultâneo

Usando a extensão Chrome da Knowmax, os agentes podem gerenciar várias janelas de bate-papo enquanto rastreiam dados do usuário do seu CRM, ajudando a melhorar a eficiência multitarefa e a cobertura de suporte.

Segurança, integrações e escalabilidade

Segurança de nível empresarial

Knowmax is GDPR, SOC, and ISO certified, ensuring your knowledge and customer data are handled with the highest levels of security and compliance.

Integrates with the Tools You Already Use

With APIs and plug-ins for systems like Salesforce, Zendesk, Freshdesk, Genesys, SAP, and more, Knowmax fits seamlessly into your tech stack, helping your team adopt it without disruption.

Impacto comprovado no atendimento ao cliente

Measurable Results for Support Teams

Organizations using Knowmax have reported:

• Acesso 80% mais rápido a respostas precisas
• Aumento de 30% na satisfação do cliente (C-SAT)
• 60% of queries handled through self-service
• 40% reduction in onboarding time for new agents

Scalable Across Industries

Whether you're in telecom, insurance, BPO, or healthcare, Knowmax delivers results by improving operational efficiency and enhancing every customer interaction.