Brainfish

About Brainfish

IA ambiante pour un support client sans effort

Brainfish is a new generation of AI support agents that proactively assist users as they navigate your product. By observing behavior through computer vision, Brainfish provides contextual, real-time guidance—automating help, reducing friction, and empowering users to succeed without ever needing to submit a support ticket.

Built for Scale, Performance, and Ease

With no-code setup and seamless integration into your product, Brainfish works quietly in the background to deliver relevant support and create evolving documentation. It's the intelligent layer between your product and your support team.

Core Features of Brainfish

Self-Generating Help Docs

La documentation manuelle appartient désormais au passé. Brainfish crée et met à jour automatiquement la documentation produit en fonction de la façon dont les utilisateurs interagissent avec votre logiciel. Il identifie les fonctionnalités qu'ils utilisent, leurs points faibles et les informations dont ils ont le plus besoin, garantissant ainsi l'exactitude et la mise à jour de votre contenu d'aide.

Multimodal Answer Engine

When users ask questions, Brainfish provides precise, contextual responses by referencing real-time product interactions and system data. This helps resolve issues before they escalate to human agents, improving efficiency and user satisfaction.

End-to-End Automation

Brainfish doesn't just explain how to complete tasks—it performs them. Through direct integrations with your APIs, CRM, or third-party tools, users can get things done without leaving the conversation window.

Apprentissage continu avec l'intelligence ambiante

Always Evolving

Brainfish constantly observes how customers interact with your product. It updates its internal product map, tracks feature usage, and adapts its responses over time. As your product evolves, so does Brainfish—no retraining or reconfiguring required.

Orientation contextuelle lorsque cela compte

Unlike chatbots or static knowledge bases, Brainfish understands what users are doing in real time. It provides timely, contextual help that feels like a built-in product expert guiding the experience.

Integrations and Deployment

Easy Setup in Minutes

Ajoutez Brainfish à votre produit ou site web avec un simple extrait de code. Une fois installé, l'apprentissage est immédiat ; aucune formation ni configuration manuelle n'est requise.

Works With Your Stack

Brainfish integrates with popular platforms and tools like:

• Zendesk
• Interphone
• HubSpot
• Shopify
• Salesforce
• Notion
• Freshworks
• BigCommerce
• Magento
• Aidez Scout

APIs and custom integrations are also available for full flexibility.

Key Use Cases

Reduce Customer Effort

Help users find answers instantly without waiting for support. Brainfish delivers assistance based on behavior and context, reducing frustration and improving product usability.

Automate L1 and L2 Support

Automate repetitive questions and tasks using Brainfish’s AI engine. Support teams can focus on higher-value interactions while Brainfish handles the rest.

Improve Onboarding and Retention

Guide users through setup, training, and product adoption with proactive support that boosts engagement and decreases churn.

Understand User Behavior

Utilisez les thèmes Brainfish pour découvrir des modèles de comportement des clients, identifier les points de friction et hiérarchiser les mises à jour en fonction de l'utilisation réelle.

Security and Privacy

Enterprise-Ready Infrastructure

Brainfish est certifié SOC 2 Type II et ISO 27001, conforme au RGPD, avec chiffrement de bout en bout et options de stockage des données à l'échelle mondiale. Le contrôle d'accès basé sur les rôles et les audits de sécurité réguliers garantissent une tranquillité d'esprit totale.

Trusted by Leading Teams

Real Results Across Industries

Companies like Smokeball, CareMaster, and Madpaws use Brainfish to streamline onboarding, reduce tickets, and deliver proactive, AI-powered support at scale. Self-service rates of up to 83% and hours saved per agent make Brainfish a compelling tool for modern customer success teams.