Yuma
Yuma: AI Customer Service Automation for E-commerce Growth
TheLoops
Boost customer support with TheLoops AI. Deploy AI agents for case resolution, AutoQA, intelligent routing, predictive CSAT, and knowledge management — faster ROI, better CX.
About TheLoops
What Is TheLoops?
TheLoops is a customer experience (CX) platform that uses AI agents to help businesses manage, optimize, and automate support operations. By integrating with systems like Zendesk, Salesforce, Jira, and Intercom, TheLoops empowers teams to resolve cases faster, improve quality, and cut operational costs.
Who Should Use TheLoops?
TheLoops is designed for SaaS companies, customer support managers, operations teams, and any business looking to streamline CX operations with real-time insights, predictive analytics, and AI-driven automation.
Key Features of TheLoops
AI Agent Copilot
TheLoops’ AI Agent Copilot assists human agents directly within their workspace. It recommends actions, speeds up complex case resolutions, and helps maintain consistency, leading to measurable productivity gains and cost savings.
100% AutoQA Coverage
With AutoQA, TheLoops offers full quality assurance automation. Support managers get real-time feedback on agent performance, enabling continuous improvement without manual sampling or delays.
How TheLoops Improves Customer Experience Operations
Intelligent Case Routing and Tagging
TheLoops’ intelligent routing system automates ticket assignment based on agent skill, availability, and load. This cuts response times and ensures customers get the right help without unnecessary delays.
Predictive CX Insights
TheLoops delivers predictive insights into customer sentiment, case trends, and escalation risks. Managers can proactively address issues, prevent churn, and guide their teams with data-backed decisions.
Advanced Capabilities of TheLoops AI Agents
Knowledge Management and Generation
TheLoops AI identifies knowledge gaps, generates new article drafts, and streamlines knowledge management workflows, helping teams keep documentation current with every customer interaction.
Accès IA multimodèle
The platform gives users access to powerful AI models across their operations, creating a more robust and flexible support ecosystem that evolves with changing business needs.
Why Choose TheLoops?
Rapid Deployment and ROI
Connecting data takes just an hour, setting up AI agents takes a day, and seeing ROI takes about a month. TheLoops makes AI-driven CX transformation fast, accessible, and impactful.
Sécurité de niveau entreprise
With strict security standards, encrypted systems, and external audits, TheLoops ensures your data remains secure and compliant with enterprise requirements.