Whelp

About Whelp

A Unified Platform for Customer Conversations

Whelp is an omnichannel support platform that brings all customer communication—from live chat and email to WhatsApp and social media—into a single, easy-to-manage interface. It enables businesses to deliver faster, more personalized service while simplifying internal workflows.

Designed for Modern Support Teams

Whether you're handling e-commerce orders, travel bookings, or educational inquiries, Whelp supports teams across industries. With customizable chatbots and integrated CRM features, it’s a solution that adapts to the needs of growing customer service operations.

How Whelp Works

Centralized Communication Hub

Whelp consolidates every customer interaction into a shared inbox, allowing support agents to respond from one place—no more switching between tools. This centralization improves speed, consistency, and customer satisfaction.

Built-In CRM and Campaign Tools

The platform includes a lightweight CRM to track customer history and preferences, making it easier to manage relationships. Users can also launch outbound communication campaigns across WhatsApp, Telegram, Facebook Messenger, and email from within Whelp.

Powerful AI Automation

Custom Chatbots, No Coding Required

Whelp's drag-and-drop chatbot builder lets businesses create 24/7 virtual agents that handle up to 60% of inquiries automatically. This reduces response time and frees human agents for complex issues.

Smart Automation for Repetitive Tasks

Using Whelp’s automation tools, companies can automate FAQs, appointment reminders, order tracking, and other common workflows—streamlining operations and cutting down support costs.

Analytics and Reporting

Insights That Drive Better Decisions

With advanced reporting, teams can track performance across channels, identify trends, and optimize staffing or messaging strategies. Data can be filtered by time, channel, or individual agents to uncover actionable insights.

Real-Time Monitoring

Whelp helps support teams maintain high service levels with real-time analytics on customer satisfaction, first response time, resolution rate, and more.

Seamless Integrations and Security

Works with Your Existing Stack

Whelp integrates with the tools your team already uses—from e-commerce platforms to marketing CRMs. This ensures a smooth transition and enhances your existing workflows.

Built with Data Security in Mind

With end-to-end encryption and secure access controls, Whelp ensures that all customer data is handled safely and in compliance with global standards.

Industry-Specific Solutions

Tailored for Every Sector

Whelp offers industry-specific templates and automation tools for sectors like education, retail, hospitality, healthcare, and logistics—delivering specialized support features for unique customer needs.