Aivo

About Aivo

What Aivo Offers

Aivo is a robust Conversational AI platform designed to help enterprises automate customer interactions across all digital channels. Combining natural language understanding with generative AI, Aivo enables businesses to resolve inquiries, provide transactional support, and personalize conversations at scale—all from a single, integrated suite.

Who It’s For

Aivo is ideal for customer-focused organizations in industries such as banking, eCommerce, telecommunications, and SaaS. Whether you're looking to reduce call center volume, improve customer satisfaction, or enhance self-service, Aivo equips your team with AI tools to deliver responsive, scalable, and 24/7 support.

Conversational AI Suite Overview

AgentBot — Automated Customer Interactions

AgentBot is Aivo’s flagship chatbot, capable of understanding natural language, generating accurate responses with generative AI, and handling complex queries across multiple channels like WhatsApp, Instagram, Facebook, and websites. It resolves issues instantly while maintaining brand tone and compliance.

Engage — WhatsApp Campaign Manager

Engage lets businesses launch and manage WhatsApp marketing and service campaigns without writing code. It supports sending promotions, alerts, and personalized messages directly to customers—boosting engagement and sales opportunities.

Live — Seamless Human Handoff

When complex queries arise, Aivo’s Live tool ensures a smooth transition from AI to a human agent. It centralizes all customer service channels in one dashboard, offering real-time support and full conversation history visibility.

Studio — Advanced Platform Integrations

Aivo’s Studio connects the conversational stack with third-party platforms like CRMs, ERPs, and ticketing systems. This empowers bots to retrieve customer-specific data, automate workflows, and offer tailored, context-aware responses.

Features & Benefits

Omnichannel Coverage

With full support for WhatsApp, Facebook Messenger, Instagram, web chat, and more, Aivo helps brands maintain a unified voice and service quality across all customer touchpoints.

Real-Time Generative AI

Aivo integrates generative AI to provide accurate, auto-generated responses. These are blended with confidential and transactional information to create seamless, dynamic interactions.

Hyper-Personalized Journeys

Customer data is used to tailor conversations, offering contextual assistance that improves satisfaction and reduces resolution time.

Security & Compliance

As a Meta Business Partner, Aivo complies with enterprise-grade privacy and security standards, ensuring data protection and reliable communication infrastructure.

Industry Applications

Banking & Fintech

Automate KYC responses, support onboarding, and provide 24/7 account support. Aivo helps reduce call volumes while maintaining secure, regulatory-compliant communication.

Retail & Ecommerce

Enable self-service tracking, returns, and product discovery. Use WhatsApp and Instagram to drive engagement and boost conversions through personalized conversational campaigns.

Telecom & Utilities

Resolve billing issues, update service requests, and handle high query volumes without agent intervention. Aivo helps reduce churn through fast, accurate service.

Why Businesses Choose Aivo

• 98% resolution rate via WhatsApp without human escalation
• 46% drop in call center volume
• Full omnichannel visibility in one agent interface
• No-code bot builder for agile marketing and support campaigns
• Meta Business Partner status ensures quality integration and support