How to Make an AI Customer Support Phone Line in 3 Minutes (w/ Knowledge Base)

How to Set Up an AI Customer Support Line Using Air AI

In this tutorial, we’ll walk through setting up an AI-powered customer support line using Air AI, which integrates with a custom knowledge base. Whether you’re looking to implement this for your business or clients, this step-by-step guide will help you get started.

Step 1: Setting Up Air AI

First, sign up for an Air AI account (link in the description). After logging in, you’ll be directed to the dashboard. From here:

For this example, a demo knowledge base for a balloon store, Bill’s Balloon Outlets, is uploaded. Air AI automatically organizes the uploaded data into flashcards for easy reference.

Step 2: Creating the AI Agent

Once the knowledge base is ready:

Step 3: Integrating Twilio for Phone Support

To enable phone calls:

Next, set up a campaign to launch your customer support line. You can configure this with inbound calling, select your AI agent, and set a budget.

Step 4: Testing Your AI Support Line

Once your campaign is live, you can test the system by calling the provided phone number. The AI agent will respond using the custom knowledge base, answering customer inquiries.

For example, in this demo, the AI agent for Bill's Balloon Outlet answered common questions like shipping policies, delivery times, and custom order options.