Collab

About Collab

Revolutionize CX with Collab's AI-Powered Contact Center

Collab is an all-in-one intelligent contact center software that empowers businesses with innovative solutions to revolutionize customer engagement and experience (CX).

AI-Driven Omnichannel Communication

Collab's next-generation cloud contact center, OneContact CC, is powered by artificial intelligence and offers omnichannel management of voice, video, email, instant messaging, and social media in a single user-friendly interface. This seamless integration elevates user experience and enables businesses to adapt and scale with ease.

Key Features

• WebRTC-based, accessible in any browser
• Self-service via IVR and bots
• Advanced real-time reporting
• Quality monitoring with speech analytics
• Voice & screen recording
• Intelligent routing

OneAgent: Streamlined Interface for Agents

OneAgent is an intuitive and customizable interface that consolidates all communication channels, including voice, email, WhatsApp, Facebook, chatbot, and video. It easily integrates with your CRM or Collab Customer Interaction Hub, providing excellent audio quality, notification mechanisms, and chat with supervisors.

OneContact Portal: Comprehensive Supervisor Dashboard

OneContact Portal allows supervisors to monitor, provision, and analyze the activity of the contact center. With advanced reporting tools, campaign management, and real-time agent and team monitoring, supervisors can easily track and improve KPIs.

CRM Integration & Customer Interaction Hub (CIH)

Collab's OneContact CC integrates seamlessly with leading CRM providers, synchronizing contact center capabilities with CRM information for exceptional customer experiences. The Customer Interaction Hub (CIH) is a multichannel contact management system that offers a clear view of each client's profile and interaction history.

Intelligent Routing & OneContact Flows

With built-in routing strategies, Intelligent Routing ensures each query reaches the right agent. OneContact Flows allows easy creation of IVRs and communication flow designs without coding skills. Empower your flows with AI for advanced, conversational experiences.

Flexible, Customizable, and Secure

Collab's contact center software is adaptable, brandable, and secure, with HTTPS access and encryption. It meets a comprehensive set of compliance certifications for reliable performance.

Turn Data into Insights & Outbound Made Easy

Monitor campaigns, agents, and more with real-time wallboards, in-depth reports, and quality monitoring. Maximize outbound reach with Collab's predictive dialer, which uses intelligent algorithms to adjust dialing behavior.

Upgrade your customer service and engagement with Collab's AI-powered contact center software, transforming the way you connect with your customers.