Forethought

About Forethought

AI-Powered Support That Thinks Ahead

Forethought helps businesses transform customer service through intelligent AI agents. By automating responses and resolutions, Forethought enables teams to provide accurate, efficient, and personalized support across every customer interaction.

Trusted by Leading Customer Experience Teams

Forethought is used by innovative companies looking to reduce response times, deflect support tickets, and scale service operations—without sacrificing quality.

Como funciona a previsão

Deliver Natural, Context-Aware Conversations

Forethought’s AI agent understands customer intent, context, and sentiment to deliver human-like conversations that resolve issues faster. Whether it’s FAQs, troubleshooting, or personalized inquiries, the agent handles it smoothly.

Resolve Issues End-to-End

Go beyond simple chatbot responses. Forethought autonomously solves real customer problems—handling requests from start to finish and only escalating when needed.

Suporte unificado em todos os canais

Whether on email, live chat, or help center forms, Forethought integrates seamlessly into your existing support stack, maintaining consistency and quality across platforms.

Key Features

Smart Self-Service

Automatically resolve common support tickets by predicting customer needs and providing immediate, helpful answers.

Intelligent Triage

Route support tickets intelligently based on urgency, sentiment, and subject. Free up your human agents to focus on complex cases.

Human-Like Agent Assist

Auxilie agentes humanos com sugestões em tempo real, contexto e artigos relevantes da base de conhecimento, reduzindo os tempos de resolução e melhorando a precisão.

Deep Learning & NLP

A Forethought usa processamento de linguagem natural de ponta para aprender com interações passadas, melhorando continuamente sua capacidade de entender e resolver consultas.

Benefits for Your Business

• Menores custos de suporte — Automatize resoluções e reduza a sobrecarga de funcionários
• Faster Time-to-Resolution — Drastically improve first response and ticket closure rates
• Higher CSAT — Deliver personalized, immediate support experiences that delight customers
• Scalable Growth — Handle higher volumes with less operational overhead

Use Cases by Industry

• E-commerce — Reduce return-related inquiries and order status requests
• SaaS — Lide automaticamente com questões de assinatura, cobrança e integração
• Finance — Resolve account-related issues and FAQs securely
• Healthcare — Improve patient and member support efficiency

Why Choose Forethought

• Trusted by customer-first brands across industries
• IA poderosa, treinada especificamente para casos de uso de suporte ao cliente
• Seamless integration with CRMs, help desks, and support platforms
• Secure, compliant, and enterprise-ready

Começar

Solicite uma demonstração personalizada e veja como o agente de IA da Forethought pode otimizar suas operações de suporte, melhorar a satisfação do cliente e reduzir custos — em escala.