Brainfish

About Brainfish

IA ambiente para suporte ao cliente sem esforço

Brainfish is a new generation of AI support agents that proactively assist users as they navigate your product. By observing behavior through computer vision, Brainfish provides contextual, real-time guidance—automating help, reducing friction, and empowering users to succeed without ever needing to submit a support ticket.

Built for Scale, Performance, and Ease

With no-code setup and seamless integration into your product, Brainfish works quietly in the background to deliver relevant support and create evolving documentation. It's the intelligent layer between your product and your support team.

Core Features of Brainfish

Self-Generating Help Docs

A documentação manual se torna coisa do passado. O Brainfish cria e atualiza automaticamente a documentação do produto com base na interação dos usuários com o seu software. Ele aprende quais recursos eles usam, onde travam e quais informações mais precisam, mantendo seu conteúdo de ajuda preciso e atualizado.

Multimodal Answer Engine

When users ask questions, Brainfish provides precise, contextual responses by referencing real-time product interactions and system data. This helps resolve issues before they escalate to human agents, improving efficiency and user satisfaction.

End-to-End Automation

Brainfish doesn't just explain how to complete tasks—it performs them. Through direct integrations with your APIs, CRM, or third-party tools, users can get things done without leaving the conversation window.

Aprendizagem Contínua com Inteligência Ambiental

Always Evolving

Brainfish constantly observes how customers interact with your product. It updates its internal product map, tracks feature usage, and adapts its responses over time. As your product evolves, so does Brainfish—no retraining or reconfiguring required.

Orientação contextual quando é importante

Unlike chatbots or static knowledge bases, Brainfish understands what users are doing in real time. It provides timely, contextual help that feels like a built-in product expert guiding the experience.

Integrations and Deployment

Easy Setup in Minutes

Adicione o Brainfish ao seu produto ou site com um único trecho de código. Após a instalação, ele começa a aprender imediatamente — sem necessidade de treinamento ou configuração manual.

Works With Your Stack

Brainfish integrates with popular platforms and tools like:

• Zendesk
• Interfone
• HubSpot
• Shopify
• Força de vendas
• Noção
• Freshworks
• BigCommerce
• Magento
• Ajude o Escoteiro

APIs and custom integrations are also available for full flexibility.

Key Use Cases

Reduce Customer Effort

Help users find answers instantly without waiting for support. Brainfish delivers assistance based on behavior and context, reducing frustration and improving product usability.

Automate L1 and L2 Support

Automate repetitive questions and tasks using Brainfish’s AI engine. Support teams can focus on higher-value interactions while Brainfish handles the rest.

Improve Onboarding and Retention

Guide users through setup, training, and product adoption with proactive support that boosts engagement and decreases churn.

Understand User Behavior

Use os temas do Brainfish para descobrir padrões no comportamento do cliente, identificar pontos de atrito e priorizar atualizações com base no uso no mundo real.

Security and Privacy

Enterprise-Ready Infrastructure

A Brainfish possui certificação SOC 2 Tipo II e ISO 27001, além de conformidade com o GDPR, criptografia de ponta a ponta e opções globais de residência de dados. Controle de acesso baseado em funções e auditorias de segurança regulares garantem total tranquilidade.

Trusted by Leading Teams

Real Results Across Industries

Companies like Smokeball, CareMaster, and Madpaws use Brainfish to streamline onboarding, reduce tickets, and deliver proactive, AI-powered support at scale. Self-service rates of up to 83% and hours saved per agent make Brainfish a compelling tool for modern customer success teams.