LiveChat

About LiveChat

Real-Time Customer Engagement Made Easy

LiveChat is a powerful communication tool that lets businesses connect with website visitors instantly. It’s faster than email, more convenient than phone support, and helps reduce response time while increasing customer satisfaction.

Trusted by Thousands Worldwide

With over 36,000 companies using LiveChat across 150+ countries, it’s a proven solution for delivering support and boosting conversions. Whether you're a startup or enterprise, LiveChat scales to your needs.

How LiveChat Works

Instant Setup and Easy Integration

LiveChat is easy to install and works on any website. Once set up, your team can start chatting with visitors, resolving issues, and guiding them through the customer journey in real time.

Multichannel Support in One App

Your agents can handle conversations across multiple platforms—your website, mobile devices, or desktop apps—without switching tools. This unified experience streamlines communication and improves response times.

Core Features of LiveChat

Smart Chat Widgets

Customize the chat window to match your brand and guide visitors with automated greetings and triggers. Show chat prompts based on behavior to start conversations that lead to conversions.

Team Collaboration and Chat Routing

Assign chats automatically to the right agents based on availability, department, or past interactions. Use internal notes and file sharing to collaborate behind the scenes during customer interactions.

Built-In Help Desk Integration

LiveChat works seamlessly with HelpDesk, allowing you to convert chats into support tickets for long-term tracking. Keep customer service organized without using multiple platforms.

Business Benefits of LiveChat

Boost Sales and Conversion Rates

Engaging visitors while they browse increases the chances they’ll complete a purchase. LiveChat helps reduce cart abandonment by answering questions at critical moments.

Reduce Support Workload

Provide instant answers to common questions and reduce the number of repetitive emails. Automated messages and canned responses speed up support without sacrificing quality.

Improve Customer Satisfaction

Fast, friendly, and effective conversations help build trust. LiveChat allows teams to maintain a human touch, even at scale.

Tools for Teams and Developers

Reporting and Analytics

Track chat volume, response time, agent performance, and customer satisfaction through detailed dashboards. Make data-driven improvements to your customer experience.

Integrations and APIs

Connect LiveChat with your favorite tools, including CRMs, email marketing platforms, and e-commerce systems. Developers can use the API to create custom workflows and experiences.

Accessibility and Compatibility

Cross-Platform Support

LiveChat is available on web browsers, Windows, macOS, iPad, iPhone, and Android. Your team stays connected and responsive no matter where they work.

Secure and GDPR Compliant

LiveChat follows industry standards for data protection, including full GDPR compliance and privacy tools. You can confidently provide support while respecting user data rights.