Brainfish

About Brainfish

Искусственный интеллект для легкой поддержки клиентов

Brainfish is a new generation of AI support agents that proactively assist users as they navigate your product. By observing behavior through computer vision, Brainfish provides contextual, real-time guidance—automating help, reducing friction, and empowering users to succeed without ever needing to submit a support ticket.

Built for Scale, Performance, and Ease

With no-code setup and seamless integration into your product, Brainfish works quietly in the background to deliver relevant support and create evolving documentation. It's the intelligent layer between your product and your support team.

Core Features of Brainfish

Self-Generating Help Docs

Ручная документация уходит в прошлое. Brainfish автоматически создает и обновляет документацию по продукту на основе того, как пользователи взаимодействуют с вашим программным обеспечением. Он изучает, какие функции они используют, где они застревают и какая информация им нужна больше всего, поддерживая точность и актуальность вашего справочного контента.

Multimodal Answer Engine

When users ask questions, Brainfish provides precise, contextual responses by referencing real-time product interactions and system data. This helps resolve issues before they escalate to human agents, improving efficiency and user satisfaction.

End-to-End Automation

Brainfish doesn't just explain how to complete tasks—it performs them. Through direct integrations with your APIs, CRM, or third-party tools, users can get things done without leaving the conversation window.

Непрерывное обучение с использованием окружающего интеллекта

Always Evolving

Brainfish constantly observes how customers interact with your product. It updates its internal product map, tracks feature usage, and adapts its responses over time. As your product evolves, so does Brainfish—no retraining or reconfiguring required.

Контекстное руководство, когда это важно

Unlike chatbots or static knowledge bases, Brainfish understands what users are doing in real time. It provides timely, contextual help that feels like a built-in product expert guiding the experience.

Integrations and Deployment

Easy Setup in Minutes

Добавьте Brainfish в свой продукт или веб-сайт с помощью одного фрагмента кода. После установки он сразу же начинает обучаться — не требуется ручного обучения или настройки.

Works With Your Stack

Brainfish integrates with popular platforms and tools like:

• Zendesk
• Интерком
• ХабСпот
• Shopify
• Отдел продаж
• Понятие
• Freshworks
• BigCommerce
• Magento
• Помогите разведчику

APIs and custom integrations are also available for full flexibility.

Key Use Cases

Reduce Customer Effort

Help users find answers instantly without waiting for support. Brainfish delivers assistance based on behavior and context, reducing frustration and improving product usability.

Automate L1 and L2 Support

Automate repetitive questions and tasks using Brainfish’s AI engine. Support teams can focus on higher-value interactions while Brainfish handles the rest.

Improve Onboarding and Retention

Guide users through setup, training, and product adoption with proactive support that boosts engagement and decreases churn.

Understand User Behavior

Используйте Brainfish Themes, чтобы выявлять закономерности в поведении клиентов, определять проблемные места и расставлять приоритеты обновлений на основе реального использования.

Security and Privacy

Enterprise-Ready Infrastructure

Brainfish сертифицирован по стандартам SOC 2 Type II и ISO 27001, соответствует требованиям GDPR, имеет сквозное шифрование и глобальные возможности размещения данных. Управление доступом на основе ролей и регулярные проверки безопасности гарантируют полное спокойствие.

Trusted by Leading Teams

Real Results Across Industries

Companies like Smokeball, CareMaster, and Madpaws use Brainfish to streamline onboarding, reduce tickets, and deliver proactive, AI-powered support at scale. Self-service rates of up to 83% and hours saved per agent make Brainfish a compelling tool for modern customer success teams.