Brainfish

About Brainfish

IA ambiental para una atención al cliente sin esfuerzo

Brainfish is a new generation of AI support agents that proactively assist users as they navigate your product. By observing behavior through computer vision, Brainfish provides contextual, real-time guidance—automating help, reducing friction, and empowering users to succeed without ever needing to submit a support ticket.

Built for Scale, Performance, and Ease

With no-code setup and seamless integration into your product, Brainfish works quietly in the background to deliver relevant support and create evolving documentation. It's the intelligent layer between your product and your support team.

Core Features of Brainfish

Self-Generating Help Docs

La documentación manual es cosa del pasado. Brainfish crea y actualiza automáticamente la documentación del producto según la interacción de los usuarios con el software. Aprende qué funciones usan, dónde se atascan y qué información necesitan con más frecuencia, manteniendo el contenido de ayuda preciso y actualizado.

Multimodal Answer Engine

When users ask questions, Brainfish provides precise, contextual responses by referencing real-time product interactions and system data. This helps resolve issues before they escalate to human agents, improving efficiency and user satisfaction.

End-to-End Automation

Brainfish doesn't just explain how to complete tasks—it performs them. Through direct integrations with your APIs, CRM, or third-party tools, users can get things done without leaving the conversation window.

Aprendizaje continuo con inteligencia ambiental

Always Evolving

Brainfish constantly observes how customers interact with your product. It updates its internal product map, tracks feature usage, and adapts its responses over time. As your product evolves, so does Brainfish—no retraining or reconfiguring required.

Orientación contextual cuando importa

Unlike chatbots or static knowledge bases, Brainfish understands what users are doing in real time. It provides timely, contextual help that feels like a built-in product expert guiding the experience.

Integrations and Deployment

Easy Setup in Minutes

Añade Brainfish a tu producto o sitio web con un solo fragmento de código. Una vez instalado, empieza a aprender de inmediato, sin necesidad de formación ni configuración manual.

Works With Your Stack

Brainfish integrates with popular platforms and tools like:

• Zendesk
• Intercomunicador
• HubSpot
• Shopify
• Fuerza de ventas
• Noción
• Freshworks
• BigCommerce
• Magento
• Ayuda a Scout

APIs and custom integrations are also available for full flexibility.

Key Use Cases

Reduce Customer Effort

Help users find answers instantly without waiting for support. Brainfish delivers assistance based on behavior and context, reducing frustration and improving product usability.

Automate L1 and L2 Support

Automate repetitive questions and tasks using Brainfish’s AI engine. Support teams can focus on higher-value interactions while Brainfish handles the rest.

Improve Onboarding and Retention

Guide users through setup, training, and product adoption with proactive support that boosts engagement and decreases churn.

Understand User Behavior

Utilice Brainfish Themes para descubrir patrones en el comportamiento de los clientes, identificar puntos de fricción y priorizar actualizaciones según el uso en el mundo real.

Security and Privacy

Enterprise-Ready Infrastructure

Brainfish cuenta con las certificaciones SOC 2 Tipo II e ISO 27001, cumple con el RGPD, cifrado de extremo a extremo y opciones de residencia global de datos. El control de acceso basado en roles y las auditorías de seguridad periódicas garantizan una tranquilidad total.

Trusted by Leading Teams

Real Results Across Industries

Companies like Smokeball, CareMaster, and Madpaws use Brainfish to streamline onboarding, reduce tickets, and deliver proactive, AI-powered support at scale. Self-service rates of up to 83% and hours saved per agent make Brainfish a compelling tool for modern customer success teams.