ZipChat

About Zipchat

AI That Drives Sales and Support for E-commerce

Zipchat is a powerful AI platform built for online stores, helping businesses engage customers, answer questions, and convert more visitors through automated conversations. It works directly on WhatsApp and integrates with websites, providing instant responses in over 95 languages.

Fast Setup and No Coding Required

With Zipchat, you can get your AI chatbot running in under 30 seconds. No technical expertise is needed, and there are no annual contracts. It's built for simplicity, speed, and high impact.

How Zipchat Works

Turn Chats into Conversions

Zipchat engages with users based on their on-site behavior, helping to resolve doubts and guide them toward purchase. With personalized product suggestions and proactive messaging, it can convert up to 44% of conversations into sales.

Automate Multilingual Customer Support

Zipchat handles the majority of support requests automatically. It’s active around the clock and can support customers in 95+ languages, helping e-commerce teams cut down on response times and support costs.

Key Features of Zipchat

AI Chatbot for WhatsApp and Web

Whether it's through your site or WhatsApp, Zipchat keeps communication seamless and consistent. It offers real-time chat support that feels natural and responsive across all touchpoints.

Proactive Visitor Engagement

Zipchat reduces cart abandonment by initiating chats when users show signs of hesitation. It can answer last-minute questions and guide users to checkout, improving overall conversion rates and user confidence.

Personalized Conversations at Scale

Each chat adapts to the visitor’s behavior, preferences, and location. The AI suggests relevant products, navigates users to helpful content, and keeps the tone natural and brand-aligned.

Insights and Integration

Actionable Conversation Analytics

Every customer chat is analyzed to uncover new insights. Zipchat tracks frequent queries, sales patterns, and language trends, helping brands improve marketing, support, and product strategies.

Seamless Integration With E-commerce Platforms

Zipchat connects easily with Shopify, Magento, WordPress, and custom CMSs. It also integrates with support platforms like Zendesk, Salesforce, and Gorgias to streamline ticketing and escalation workflows.

Sync with Marketing Tools

Zipchat can capture leads and sync them with platforms like Klaviyo, enabling brands to follow up with targeted marketing flows based on real-time interactions.

Results That Speak for Themselves

Proven Impact Across Industries

From skincare and fashion to automotive and home goods, brands using Zipchat have reported increased conversion rates, higher order values, and significant support cost savings. For example, Korendy recorded over 9,000 chatbot-driven orders, and Burger Motorsports generated over $1M from chat interactions.

Scalable for Global Brands

With its multilingual capabilities and AI learning that improves over time, Zipchat is equipped to support businesses operating across regions and languages, helping teams deliver consistent, high-quality customer experiences worldwide.