Viable Fit
Viable turns customer feedback into actionable insights using proprietary AI and GPT-4. Improve satisfaction, reduce churn, and prioritize product growth—no manual analysis required.
About Viable
AI That Understands Customer Feedback
Viable helps companies turn qualitative feedback into data-driven strategies. By combining GPT-4 with nine proprietary AI models, Viable uncovers urgent themes, sentiment, and actionable insights from reviews, support tickets, surveys, and more—all without manual tagging or analysis.
Built for Customer-Centric Teams
From support teams and product managers to CX leads and marketers, Viable empowers your entire organization with clear, prioritized insights that directly improve customer satisfaction and product quality.
How Viable Works
Aggregate Feedback Across Platforms
Viable consolidates feedback from Zendesk, Intercom, Gong, surveys, and other sources into a unified view. It supports CSV imports, Zapier connections, and API integrations for seamless data flow.
Analyze with Smart, Customized AI
Instead of generic output, Viable tailors each analysis to your unique goals. Instruct the AI on what matters most—such as reducing churn or boosting NPS—and it surfaces the most relevant insights accordingly.
Drive Business Impact with Precision
Save Time, Gain Clarity
Viable automates the feedback analysis process, saving hundreds of hours annually. Unlimited seats mean your entire team can access insights and collaborate with ease.
Turn Insights Into Action
Build PRDs, FAQs, bug reports, and customer experience plans with one click. Use Viable to prioritize product improvements, streamline support, and build a stronger customer journey.
Features That Set Viable Apart
Always-On Learning and Adaptation
Viable adapts to your data over time. You can train the system with your own inputs, ensuring its recommendations align more closely with your evolving goals and feedback loops.
Secure, Compliant, and Scalable
With SOC 2 Type 2 certification and full GDPR/CCPA compliance, Viable is built for teams that take data privacy seriously. It scales easily from startups to large enterprises.
Plans for Every Stage
Startup Plan
Designed for early-stage companies looking to understand qualitative data from a few core channels, this plan includes all integrations and support with up to 2,000 datapoints monthly.
Growth Plan
Ideal for expanding businesses focused on CX, product, or internal team insights. It increases data volume to 5,000 datapoints and unlocks advanced analysis and reporting.
Enterprise Plan
Custom-fit for large teams and complex needs, this plan supports unlimited seats and tailored AI training. It includes premium support, deeper integration, and quarterly insights reviews.