Whelp

About Whelp

A Unified Platform for Customer Conversations

Whelp is an omnichannel support platform that brings all customer communication—from live chat and email to WhatsApp and social media—into a single, easy-to-manage interface. It enables businesses to deliver faster, more personalized service while simplifying internal workflows.

Designed for Modern Support Teams

Whether you're handling e-commerce orders, travel bookings, or educational inquiries, Whelp supports teams across industries. With customizable chatbots and integrated CRM features, it’s a solution that adapts to the needs of growing customer service operations.

How Whelp Works

Centralized Communication Hub

Whelp consolidates every customer interaction into a shared inbox, allowing support agents to respond from one place—no more switching between tools. This centralization improves speed, consistency, and customer satisfaction.

Built-In CRM and Campaign Tools

A plataforma inclui um CRM leve para rastrear o histórico e as preferências dos clientes, facilitando o gerenciamento de relacionamentos. Os usuários também podem lançar campanhas de comunicação outbound no WhatsApp, Telegram, Facebook Messenger e e-mail diretamente do Whelp.

Powerful AI Automation

Custom Chatbots, No Coding Required

O criador de chatbots de arrastar e soltar da Whelp permite que as empresas criem agentes virtuais 24 horas por dia, 7 dias por semana, que atendem até 60% das consultas automaticamente. Isso reduz o tempo de resposta e libera agentes humanos para questões complexas.

Smart Automation for Repetitive Tasks

Using Whelp’s automation tools, companies can automate FAQs, appointment reminders, order tracking, and other common workflows—streamlining operations and cutting down support costs.

Analytics and Reporting

Insights That Drive Better Decisions

Com relatórios avançados, as equipes podem monitorar o desempenho em todos os canais, identificar tendências e otimizar estratégias de alocação de pessoal ou mensagens. Os dados podem ser filtrados por horário, canal ou agentes individuais para revelar insights úteis.

Real-Time Monitoring

Whelp helps support teams maintain high service levels with real-time analytics on customer satisfaction, first response time, resolution rate, and more.

Seamless Integrations and Security

Works with Your Existing Stack

Whelp integrates with the tools your team already uses—from e-commerce platforms to marketing CRMs. This ensures a smooth transition and enhances your existing workflows.

Built with Data Security in Mind

With end-to-end encryption and secure access controls, Whelp ensures that all customer data is handled safely and in compliance with global standards.

Soluções específicas para a indústria

Tailored for Every Sector

A Whelp oferece modelos específicos do setor e ferramentas de automação para setores como educação, varejo, hospitalidade, saúde e logística, fornecendo recursos de suporte especializados para necessidades exclusivas do cliente.