Whelp

About Whelp

A Unified Platform for Customer Conversations

Whelp is an omnichannel support platform that brings all customer communication—from live chat and email to WhatsApp and social media—into a single, easy-to-manage interface. It enables businesses to deliver faster, more personalized service while simplifying internal workflows.

Designed for Modern Support Teams

Whether you're handling e-commerce orders, travel bookings, or educational inquiries, Whelp supports teams across industries. With customizable chatbots and integrated CRM features, it’s a solution that adapts to the needs of growing customer service operations.

How Whelp Works

Centralized Communication Hub

Whelp consolidates every customer interaction into a shared inbox, allowing support agents to respond from one place—no more switching between tools. This centralization improves speed, consistency, and customer satisfaction.

Built-In CRM and Campaign Tools

La plataforma incluye un CRM ligero para monitorizar el historial y las preferencias de los clientes, lo que facilita la gestión de las relaciones. Los usuarios también pueden lanzar campañas de comunicación saliente a través de WhatsApp, Telegram, Facebook Messenger y correo electrónico desde Whelp.

Powerful AI Automation

Custom Chatbots, No Coding Required

El creador de chatbots de arrastrar y soltar de Whelp permite a las empresas crear agentes virtuales 24/7 que gestionan hasta el 60% de las consultas automáticamente. Esto reduce el tiempo de respuesta y libera a los agentes humanos para atender problemas complejos.

Smart Automation for Repetitive Tasks

Using Whelp’s automation tools, companies can automate FAQs, appointment reminders, order tracking, and other common workflows—streamlining operations and cutting down support costs.

Analytics and Reporting

Insights That Drive Better Decisions

Con informes avanzados, los equipos pueden monitorizar el rendimiento en todos los canales, identificar tendencias y optimizar las estrategias de personal o mensajería. Los datos se pueden filtrar por hora, canal o agente individual para obtener información útil.

Real-Time Monitoring

Whelp helps support teams maintain high service levels with real-time analytics on customer satisfaction, first response time, resolution rate, and more.

Seamless Integrations and Security

Works with Your Existing Stack

Whelp integrates with the tools your team already uses—from e-commerce platforms to marketing CRMs. This ensures a smooth transition and enhances your existing workflows.

Built with Data Security in Mind

With end-to-end encryption and secure access controls, Whelp ensures that all customer data is handled safely and in compliance with global standards.

Soluciones específicas para cada industria

Tailored for Every Sector

Whelp ofrece plantillas y herramientas de automatización específicas de la industria para sectores como educación, comercio minorista, hotelería, atención médica y logística, brindando funciones de soporte especializadas para las necesidades únicas de los clientes.