Brainfish

About Brainfish

Ambient AI für mühelosen Kundensupport

Brainfish is a new generation of AI support agents that proactively assist users as they navigate your product. By observing behavior through computer vision, Brainfish provides contextual, real-time guidance—automating help, reducing friction, and empowering users to succeed without ever needing to submit a support ticket.

Built for Scale, Performance, and Ease

With no-code setup and seamless integration into your product, Brainfish works quietly in the background to deliver relevant support and create evolving documentation. It's the intelligent layer between your product and your support team.

Core Features of Brainfish

Self-Generating Help Docs

Manuelle Dokumentation gehört der Vergangenheit an. Brainfish erstellt und aktualisiert die Produktdokumentation automatisch basierend auf der Benutzerinteraktion mit Ihrer Software. Es lernt, welche Funktionen sie nutzen, wo sie nicht weiterkommen und welche Informationen sie am dringendsten benötigen — so bleiben Ihre Hilfeinhalte stets aktuell und präzise.

Multimodal Answer Engine

When users ask questions, Brainfish provides precise, contextual responses by referencing real-time product interactions and system data. This helps resolve issues before they escalate to human agents, improving efficiency and user satisfaction.

End-to-End Automation

Brainfish doesn't just explain how to complete tasks—it performs them. Through direct integrations with your APIs, CRM, or third-party tools, users can get things done without leaving the conversation window.

Kontinuierliches Lernen mit Ambient Intelligence

Always Evolving

Brainfish constantly observes how customers interact with your product. It updates its internal product map, tracks feature usage, and adapts its responses over time. As your product evolves, so does Brainfish—no retraining or reconfiguring required.

Kontextbezogene Anleitung, wenn es darauf ankommt

Unlike chatbots or static knowledge bases, Brainfish understands what users are doing in real time. It provides timely, contextual help that feels like a built-in product expert guiding the experience.

Integrations and Deployment

Easy Setup in Minutes

Integrieren Sie Brainfish mit einem einzigen Code-Snippet in Ihr Produkt oder Ihre Website. Nach der Installation beginnt es sofort zu lernen — keine manuelle Schulung oder Konfiguration erforderlich.

Works With Your Stack

Brainfish integrates with popular platforms and tools like:

• Zendesk
• Gegensprechanlage
• HubSpot
• Shopify
• Salesforce
• Vorstellung
• Freshworks
• BigCommerce
• Magento
• Helfen Sie Scout

APIs and custom integrations are also available for full flexibility.

Key Use Cases

Reduce Customer Effort

Help users find answers instantly without waiting for support. Brainfish delivers assistance based on behavior and context, reducing frustration and improving product usability.

Automate L1 and L2 Support

Automate repetitive questions and tasks using Brainfish’s AI engine. Support teams can focus on higher-value interactions while Brainfish handles the rest.

Improve Onboarding and Retention

Guide users through setup, training, and product adoption with proactive support that boosts engagement and decreases churn.

Understand User Behavior

Verwenden Sie Brainfish Themes, um Muster im Kundenverhalten zu erkennen, Reibungspunkte zu identifizieren und Updates basierend auf der tatsächlichen Nutzung zu priorisieren.

Security and Privacy

Enterprise-Ready Infrastructure

Brainfish ist SOC 2 Typ II und ISO 27001 zertifiziert und bietet DSGVO-Konformität, Ende-zu-Ende-Verschlüsselung und globale Datenspeicheroptionen. Rollenbasierte Zugriffskontrolle und regelmäßige Sicherheitsüberprüfungen sorgen für absolute Sicherheit.

Trusted by Leading Teams

Real Results Across Industries

Companies like Smokeball, CareMaster, and Madpaws use Brainfish to streamline onboarding, reduce tickets, and deliver proactive, AI-powered support at scale. Self-service rates of up to 83% and hours saved per agent make Brainfish a compelling tool for modern customer success teams.