Forethought

About Forethought

Transform Customer Support with Forethought's Generative AI

Forethought's SupportGPT is a cutting-edge generative AI platform designed to help businesses streamline customer support processes and maximize ROI. This powerful AI solution uses Large Language Models (LLMs) to provide accurate and efficient support across various industries, including e-commerce, SaaS, and FinTech.

Key Features of Forethought's SupportGPT

Solve: Automate Answers to Common Questions

SupportGPT's Solve feature enables businesses to automate answers to common questions across any channel, reducing costs, speeding up resolution times, and increasing customer satisfaction.

Triage: Enrich and Route Cases Based on Urgency

The Triage feature instantly enriches cases with sentiment and intent analysis, prioritizes them based on urgency, and routes them to the appropriate agents, resulting in faster response times and fewer manual tasks.

Assist: Empower Agents with Relevant Knowledge

SupportGPT's Assist feature leverages generative AI to help agents ramp up faster and provide them with the knowledge and suggested responses they need to handle customer inquiries effectively.

Discover: Optimize Workflows and Track Performance

With the Discover feature, businesses can use generative AI to recommend and optimize workflows, measure ROI, identify and resolve gaps, and track performance in real time.

Summary

Forethought's SupportGPT is a game-changing generative AI platform that revolutionizes customer support by automating processes, improving response times, and maximizing ROI. Designed to work seamlessly across various industries, SupportGPT is the perfect solution for businesses seeking to enhance their customer support capabilities and drive customer satisfaction to new heights.